Terms & Conditions General
Important: These are the terms and conditions upon which we provide Wafa El Hilali's website. By accessing the site, you agree to these terms and conditions. If you do not agree to these terms and conditions, you should not use or access the site.
Refund, Return, and Cancellations
We deal with refunds, returns, and cancellations on a case-by-case basis. Our aim is for you to be satisfied with your physical or digital product. If the case is that you are not, please email us at firstname.lastname@example.org and we will make every effort to amend the situation.
Terms of the Agreement
The money (detailed on your transaction and receipt) will be paid via your credit/debit card, as outlined in your transaction, and the specific terms of the agreement.t Your purchase is subject to the Company’s terms and conditions.
You agree to pay any applicable surcharge on payments made by credit card.
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Cardholder must retain a copy of transaction records and Merchant policies and rules.We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Delivery of Orders
Audio & Video downloads ordered from the website will be made available to you immediately by logging in and going to the "My Orders" section to retrieve these. Please email email@example.com if you did not receive your download.
“You” means the user of the site, “We/us/Wafa El Hilali/Wafa/our” means Wafa El Hilali; “site” means the site www.wafaelhilali.com of Wafa El Hilali on the web. “Content” means the information and other material available within the site.
Important: These are the terms and conditions upon which we provide Wafa El Hialli’s website. By accessing the site, you agree to these terms and conditions. If you do not agree to these terms and conditions, you should not use or access the site.
Rights granted/rights reserved
You acknowledge that the content is made available to you for your personal use only and that you may download the content onto one computer hard drive. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, distribute, publish, commercially exploit or create derivative works of the content. For the avoidance of doubt, you may not market, sell, or use any of Wafa El Hiali's products or programs for your own commercial purposes (i.e. as part of your business).
The site and the content (which includes content that is supplied to us by third parties either directly or indirectly) is provided on an “as is” and “as available” basis and we make no warranties or representations, whether express or implied, in relation to the site or the content, including but not limited to, implied warranties or conditions or completeness, accuracy, satisfactory quality and fitness for a particular purpose.
You agree that, except for death and personal injury arising from our negligence, we shall not be liable in contract, tort, negligence, statutory duty or otherwise, for any loss or damage whatsoever arising directly or indirectly from or in any way connected with the site or your use of or reliance upon the content or any information you obtain by means of the site or your use of or reliance upon the content or any information you obtain by means of the site or any bookings or purchases you make of goods and/or services through your use of the site, including, without limitation, damage for loss of profits, loss of business, or any other consequential or pecuniary loss (even where we have been advised of the possibility of such loss or damage.)
Accuracies, completeness & timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Errors, Innacuracies & omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Modifications to the service and prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Availability of the site
You acknowledge that it is technically impossible to provide the site free of faults and that we do not undertake to do so; that faults may lead to temporary unavailability of the site; and that the operation of the site may be adversely affected by conditions and performances outside our control, including, without limitation, transmission and telecommunications links between us and you and between us and other systems and networks.
Links to other sites
We may provide links to other websites. You acknowledge and agree that we are not responsible for the availability of such external sites, and do not endorse and are not responsible or liable for any content, advertising, products, services or other materials on or available from such sites.
Use of the site/indemnification
not to use the content for any unlawful purpose; that you shall not make any use of the site such that the whole or part of the site is interrupted, damages, rendered less efficient, or the effectiveness or functionality of the site is in any way impaired; not to use the site for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety.
You acknowledge that all copyright, trademarks and all other intellectual property rights in the content shall remain vested in us or our licensors.
Cancellation Refund For Live Workshops
Whilst every effort is made to avoid changes to our programme, we reserve the right to withdraw or cancel any course. If for any reason Wafa El Hilali cancels an event, all course fees will be returned in full. We cannot, however, reimburse the cost of any expenses, travel or accommodation arrangements and suggest that you consider travel insurance to cover any significant costs incurred.
ART SECTION - REFUND POLICY
ORIGINAL PAINTINGS/CUSTOMISED ARTWORKS
Our policy lasts 7 days on item(s) delivered that are damaged or wrong order. If 7 days have gone by since your purchase, unfortunately there will be no exchange or refunds.
In case the item delivered is damaged, please contact us on firstname.lastname@example.org within a period of 3 days of receiving the item. We will have the item collected from you only if you are based in the UAE or Morocco.
Refunds will be done only through the Original Mode of Payment; Please allow for up to 45 days for the refund transfer to be completed.
If paid by Cash or Bank Transfer, we will raise a credit on your account to use on a new purchase, valid for 3 months.
In case you have received a wrong item as per your order, we will replace the item with the correct item as per your order at no additional cost.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be returned back to the original location with proper packaging.
Several types of goods are exempt from being returned. Commission paintings/artworks (Customised paintings) cannot be returned back.
To complete your exchange, we require a receipt or proof of purchase.
International Shipping (non-UAE & non-Morocco): Please note, unfortunately, we do not accept returns once goods are shipped internationally.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a credit for exchange, the cost of return shipping will be deducted from the credit on your account.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your order has been dispatched, it cannot be cancelled and no refund can be arranged. Normally, it will take 2 to 5 working days for your order to be processed from our end.
IMPORTANT: Please note that al orders placed through third parties such as Singulart, Artezaar and other platforms promoting Wafa El Hilali artworks (i.e outside www.wafaelhilali.com site), will be subject to the third parties terms & conditions.
Please refer to Printiful terms and conditions: www.printful.com/policies.
Please refer to Nifty Souq terms and conditions: www.niftysouq.com/terms-and-conditions
For any questions kindly email on email@example.com
ART SECTION - SHIPPING POLICY
- UAE or Morocco
After the order has been placed, the artwork will be deliv