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Terms & Conditions General

Important: These are the terms and conditions upon which we provide Wafa El Hilali's website. By accessing the site, you agree to these terms and conditions. If you do not agree to these terms and conditions, you should not use or access the site.


Refund, Return, and Cancellations

We deal with refunds, returns, and cancellations on a case-by-case basis. Our aim is for you to be satisfied with your physical or digital product. If the case is that you are not, please email us at and we will make every effort to amend the situation.

Terms of the Agreement


The money (detailed on your transaction and receipt) will be paid via your credit/debit card, as outlined in your transaction, and the specific terms of the agreement.t Your purchase is subject to the Company’s terms and conditions.


You agree to pay any applicable surcharge on payments made by credit card.


Unless otherwise stated, all amounts shown on our website are in US dollars. The currency and amount will be displayed before you make your payment. We do not store your financial information on our platform. Our third party service providers, Stripe and Paypal, will store your details and will use these details for each successive billing period. We are not responsible for your data with Stripe and Paypal. If you have any concerns about your data, you should check the privacy policy for Stripe here: Privacy Policy ( and Paypal herePayPal Privacy

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Cardholder must retain a copy of transaction records and Merchant policies and rules.We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


Privacy Policy

Please see here for a full statement of our privacy policy.


Delivery of Orders

Audio & Video downloads ordered from the website will be made available to you immediately by logging in and going to the "My Orders" section to retrieve these. Please email if you did not receive your download.



“You” means the user of the site, “We/us/Wafa El Hilali/Wafa/our” means Wafa El Hilali; “site” means the site of Wafa El Hilali on the web. “Content” means the information and other material available within the site.


Important: These are the terms and conditions upon which we provide Wafa El Hialli’s website. By accessing the site, you agree to these terms and conditions. If you do not agree to these terms and conditions, you should not use or access the site.


Rights granted/rights reserved

You acknowledge that the content is made available to you for your personal use only and that you may download the content onto one computer hard drive. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, distribute, publish, commercially exploit or create derivative works of the content. For the avoidance of doubt, you may not market, sell, or use any of Wafa El Hiali's products or programs for your own commercial purposes (i.e. as part of your business).



The site and the content (which includes content that is supplied to us by third parties either directly or indirectly) is provided on an “as is” and “as available” basis and we make no warranties or representations, whether express or implied, in relation to the site or the content, including but not limited to, implied warranties or conditions or completeness, accuracy, satisfactory quality and fitness for a particular purpose.



You agree that, except for death and personal injury arising from our negligence, we shall not be liable in contract, tort, negligence, statutory duty or otherwise, for any loss or damage whatsoever arising directly or indirectly from or in any way connected with the site or your use of or reliance upon the content or any information you obtain by means of the site or your use of or reliance upon the content or any information you obtain by means of the site or any bookings or purchases you make of goods and/or services through your use of the site, including, without limitation, damage for loss of profits, loss of business, or any other consequential or pecuniary loss (even where we have been advised of the possibility of such loss or damage.)

Accuracies, completeness & timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Errors, Innacuracies & omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Modifications to the service and prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Prohibit uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Availability of the site

You acknowledge that it is technically impossible to provide the site free of faults and that we do not undertake to do so; that faults may lead to temporary unavailability of the site; and that the operation of the site may be adversely affected by conditions and performances outside our control, including, without limitation, transmission and telecommunications links between us and you and between us and other systems and networks.


Links to other sites

We may provide links to other websites. You acknowledge and agree that we are not responsible for the availability of such external sites, and do not endorse and are not responsible or liable for any content, advertising, products, services or other materials on or available from such sites.


Use of the site/indemnification

You undertake:


not to use the content for any unlawful purpose; that you shall not make any use of the site such that the whole or part of the site is interrupted, damages, rendered less efficient, or the effectiveness or functionality of the site is in any way impaired; not to use the site for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety.

Intellectual property

You acknowledge that all copyright, trademarks and all other intellectual property rights in the content shall remain vested in us or our licensors.



Please refer to the Privacy Policy section here.


Cancellation Refund For Live Workshops

Whilst every effort is made to avoid changes to our programme, we reserve the right to withdraw or cancel any course. If for any reason Wafa El Hilali cancels an event, all course fees will be returned in full. We cannot, however, reimburse the cost of any expenses, travel or accommodation arrangements and suggest that you consider travel insurance to cover any significant costs incurred.





Our policy lasts 7 days on item(s) delivered that are damaged or wrong order. If 7 days have gone by since your purchase, unfortunately there will be no exchange or refunds.

In case the item delivered is damaged, please contact us on within a period of 3 days of receiving the item. We will have the item collected from you only if you are based in the UAE or Morocco.

Refunds will be done only through the Original Mode of Payment; Please allow for up to 45 days for the refund transfer to be completed.

If paid by Cash or Bank Transfer, we will raise a credit on your account to use on a new purchase, valid for 3 months. 

In case you have received a wrong item as per your order, we will replace the item with the correct item as per your order at no additional cost.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be returned back to the original location with proper packaging.

Several types of goods are exempt from being returned. Commission paintings/artworks (Customised paintings) cannot be returned back.

To complete your exchange, we require a receipt or proof of purchase.

International Shipping (non-UAE & non-Morocco): Please note, unfortunately, we do not accept returns once goods are shipped internationally.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a credit for exchange, the cost of return shipping will be deducted from the credit on your account.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Cancellation Policy

Once your order has been dispatched, it cannot be cancelled and no refund can be arranged. Normally, it will take 2 to 5 working days for your order to be processed from our end.

IMPORTANT: Please note that al orders placed through third parties such as Singulart, Artezaar and other platforms promoting Wafa El Hilali artworks (i.e outside site), will be subject to the third parties terms & conditions.


Please refer to Printiful terms and conditions:



Please refer to Nifty Souq terms and conditions:

For any questions kindly email on



Delivery Information

- UAE or Morocco

After the order has been placed, the artwork will be delivered to customers throughout the UAE or Morocco within 2-4 working days depending on the original location of the artwork.

- Rest of the World

For International orders, the delivery may take 5-30 days after the order has been placed. The shipping fee will be calculated separately and communicated to you the buyer by the before dispatch.

You will receive an email order confirmation and payment confirmation as soon as the order is processed. Our products are delivered using our trusted delivery partners, who will contact you to arrange a convenient time to deliver your package.

Note that if you are not available to receive the order after confirmation to the courier, and we need to arrange a second delivery, an additional delivery fee of AED 100 will be charged to you for re-arranging the artwork drop off within the UAE. The charge will have to be paid as cash to the courier company or to Wafa El Hilali via Credit card.

For any questions kindly email on




Wafa El Hilali will enter a coaching partnership with individuals not younger than the age of 18 years old. Any individuals below said age must provide written authorization from either parent or guardian.

Any workshops undertaken within an educational environment are done  with the written consent of the relevant authorities.

Description of Coaching

Coaching includes here live coaching services such as the Free Discovery Call, Personal Coaching, Workshops & Creative Biz Coaching or recorded coaching services such as Masterclasses and Master Meditations.

Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/ development of personal, professional, or business goals and to develop and carry out a strategy/plan for achieving those goals.


Coach-Client Relationship 

The client is solely responsible for creating and implementing his/her own physical, mental, and emotional well-being, decisions, choices, actions, and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the coach. As such, the client agrees that the coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the coach. The client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

The client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time.

The client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education, and recreation. The client agrees that deciding how to handle these issues, incorporate coaching principles into those areas, and implementing choices is exclusively the client’s responsibility.

The client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical, or other qualified professionals and that it is the client’s exclusive responsibility to seek such independent professional guidance as needed. If the client is currently under the care of a mental health professional, it is recommended that the client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the client and the Coach. 

The client understands that, in order to enhance the coaching relationship, the client agrees to communicate honestly, be open to feedback and assistance, and create the time and energy to participate fully in the live personal coaching, creative biz coaching & workshops.

Applicable terms for the Personal Coaching and Creative Biz Coaching

The relationship between the Coach and the Client is based on co-creation, meaning that both the Client and the Coach are equals in the coaching process.


The Coach and the Client will jointly develop a coaching plan based on the Client’s outcomes for coaching. The Coach agrees to facilitate, and the Client agrees to follow the coaching plan. The Coach agrees to spend appropriate amount of time in preparation for meetings with the Client. 


The Client understands that the results of any coaching will depend on his ability to take action and to follow the coaching plan to the best of his abilities, communicate clearly with the Coach, and to take responsibility for the results achieved and the Coach can only facilitate. The responsibility for making the processes is the Client’s alone as no one else can do them for him.


The Client agrees to share with the Coach all issues on which the Client needs assistance. The Client agrees that issues not shared with the Coach may not resolved or may impede the successful achievement of his goals and objectives. The Coach agrees to use best efforts to assist the Client to resolve issues shared with the Coach and agrees to full confidentiality.


The Client agrees that the Coach may assign tasks to be done in between coaching sessions, and that the Client will give his best effort to fulfill these tasks. The Client further agrees that if tasks are not done the outcome of the coaching cannot be predicted.


Termination clauses for Personal Coaching and Creative Biz Coaching

Either the Client or the Coach may terminate this agreement at any time with written notice. Termination of this agreement may occur at the discretion of the Coach when an impasse is reached with the Client. If the Client adheres to the Coaching Success Guidelines and the Coach adheres to professional practices and standards, the relationship will continue.


Examples of terminable offenses:

  • Lack of payment

  • Lack of adherence to Coaching Success Guidelines

  • Indifference on the part of the Client to prescribed session action items

  • Misconduct



The parties agree to engage in live coaching sessions (Personal Coaching, Workshops or Creative Biz Coaching) through online platforms or in-person.

The Coach will remain available to the Client via e-mail or/and WhatsApp (or equivalent) in between scheduled sessions as defined by the Coach (applicable for Personal Coaching or Creative Biz Coaching Services only.)

A reminder email will be sent by the Coach 48 hours before any scheduled session.


The Client will attend all sessions promptly, at time initially agreed. If the Client fails to arrive on time at the session the Coach reserves the right to bill the session in full.


The time of the coaching meetings and/or location will be determined by the Coach and Client based on a mutually agreed-upon time. The Client will initiate all scheduled calls via requesting a Free Discovery Call, unless otherwise specified.


Anything that is said or revealed in the sessions between the Coach and the Client is privileged information and will not be disclosed to any outside party. The Coach agrees not to disclose any information pertaining to the Clients name as a reference without the Client’s consent. Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry: (c) is obtained by the Coach from a third party; without breach of any obligation to the Client; (d) is independently developed by the Coach without use or reference to the Client’s confidential information; or that the Coach is required by law to disclose.

All information about the coach/client relationship will remain strictly confidential except in very rare circumstances whereby decreed by law, i.e., where the court might issue a subpoena for the file or information.

Exceptions to confidentiality relate to circumstances such as intent to seriously harm someone, child abuse, thoughts of suicide, terrorism, etc. Otherwise, all remaining information is kept confidential.


Data Protection Act

Any personal details I keep are stored securely. Under the terms of the 1998 Data Protection, you must give your consent to such information being made and retained. By signing this agreement, you are giving such permission.

Dispute Resolution

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the client and Coach agree to attempt to mediate in good faith for up to 30 days after the notice is given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.  

Fees, Cancellation, Refund and Lateness Policy

Fees shall be paid in advance of live coaching services, either by bank transfer or credit card.

Personal Coaching, Workshops or Creative Biz Coaching will not commence until payment has been received.

Masterclasses and Master Meditations will not be available until payment has been received. 

Digital product such as Masterclasses & Meditations are non refundable once purchased.

After any live coaching service process has begun, any unused sessions will not be refunded, however the Coach will attempt in good faith to reschedule with the Client for up to 12 months after the initial payment. All unused sessions expire 12 months after the initial payment. Unused coaching sessions may be transferable provided the new Client is ready and willing to actively participate in the coaching process.


Client will need to submit a request in writing prior to the beginning of the coaching process. Refund will be given back in full less an USD 50 administration fee.


The Client agrees that it is the Client’s responsibility to notify the Coach of any cancellation 48 hours in advance of the scheduled live coaching services. The Coach reserves the right to bill the Client for a missed session. The Coach will attempt in good faith to reschedule the missed session.

Record Retention Policy

The client acknowledges that the Coach has disclosed his/her record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach in digital/electronic form for a period of not less than 1 year.

Limited Liability

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations, or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon, and rendered. In no event shall the Coach be liable to the client for any indirect, consequential, or special damages. Notwithstanding any damages that the client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the client to the Coach under this Agreement for all coaching services rendered through and including the termination date.


We are not, nor do we claim to be medically trained and will never presume to ‘diagnose’ nor ‘cure’.

Each client is individual and as such sessions will be tailored to meet your individual needs and can in no way be compared to that of another therapist or individual.

The Client understands that the Coach is not providing psychological or medical advice and that Coaching should in no way replace sound treatment from a licensed health care provider. Your Coach is not a licensed Medical Doctor, Psychologist, Psychiatrist, Master’s in Family Therapy (MFT), or a Master’s in Social Work (MSW). The services you receive are not licensed in the United Arab Emirates, nor are they regulated by a governmental body. We will always provide only those services in which we have been trained, and if we find that we cannot help you, we will refer you to a licensed person who can assist you.


For any questions kindly email on


Changes to these terms and conditions

We reserve the right to change these terms and conditions from time to time. By continuing to use the site following such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the site.


Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.



In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


No waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

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